Why I can not get tracking information from the shipping site?
This is a very necessary to know the questions for new customers. Since some transport company for different markets, and licensed to third-party agents. So transportation service will be differentiated, the tracking method can not be the same. Similarly, official quote not equal third-party agents quote.
More shipping details, please contact us.
I received it, but the solder mask color is not my custom type...
Typically, this type of error probability is less than one thousandth.
I received it, but the surface finish is not my custom type...
For some thickness is 0.4mm, 0.6mm, 0.8mm and 1.0mm board of PCB orders, Customer order request is "Lead-free"/"Lead-tin", but the result is "Immersion gold". Similar reasons as above.
Note:If the order requests are "Immersion gold", but the results will not be "Lead-free"/"Lead-tin".
I received it, but the Qty is greater than my order request.
Do not worry, you do not have to pay additional fee. This result is our system randomly.
Note:Item number will not less than order request.
I still have not received items.
If the arrival time more than the standard shipping time, please contact us.
I received the wrong items. Where is my order?
This may be due to wrong shipping labels, resulting in destination errors. Please contact us. Typically, this type of error probability is less than one thousandth.
Third-party payment fee and additional fee
Currently, For banks and Western Union payment, No any additional fee. The letter of credit will have to pay an additional 15%+. For Other additional fees by network payment, please review the preview page of online quote.
For online payment, we may limit the maximum payment amount.